New

Rwanda’s first Kinyarwanda voice AI banking agent is live with I&M Bank

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Pindo Enterprise

One platform for customer communication and service delivery.

Reach customers by SMS or by phone calls, in the language they speak.

5252 · Pindo’s live agent line

Receive a live call from our agent and discover how our AI caller transforms customer conversations.

Partners we work with

I&M Bank
One Acre Fund
Rwanda Energy Group
WASAC
Guaranty Trust Bank (Rwanda)

Pindo understands your customers

Speak naturally. Speak your language.

  • 1 country
    Luganda
  • 5 countries
    Kinyarwanda
  • 14 countries
    Kiswahili
  • 50 countries
    Français
  • 188 countries
    English

Pindo 5252

Put your service on 5252

One number every customer already knows. They call, speak their own language, and get served.

I&M Bank Rwanda × Pindo

Rwanda’s first Kinyarwanda voice AI banking agent.

Customers joined the Tsinda na Banki Muhorana campaign with nothing but a phone call.

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Banks & fintechs

Balances, transfers, loans and card services by voice.

Insurance

Quotes, renewals and claims completed in one call.

ISPs & telecoms

Bundles, top-ups and support without USSD menus.

Utilities & public services

Electricity, water and registrations over any phone.

Solutions by industry

Built for the way your customers call

Put a bank in every customer’s pocket.

What customers do on the call

  • Balance enquiries
  • Money transfers
  • Bill payments
  • Repayment reminders
  • Fraud verification
  • KYC updates
Explore voice banking

How a call ends

SMS · 5252now

Account reactivated

RWF 5,000

Mobile money → savings · dormancy prevented

Delivered · in the caller’s language

Example confirmation, not a figure from a deployment.

Integration · Security · Impact

From plug-in to payoff.

  1. 01Plug in

    Connects to your systems

    • Enterprise telephony
    • Core banking
    • Insurance systems
    • Billing & payments
    • Knowledge bases
  2. 02Deploy

    Your channel, your way

    • Pindo 5252
    • Dedicated enterprise numbers
    • Existing contact centres
    • Outbound campaigns
  3. 03Govern

    You stay in control

    • Consent recorded
    • Full audit trail
    • You define AI access
    • Human escalation
  4. 04Measure

    Results you can count

    • Revenue
    • Service costs
    • Customer reach
    • Retention
    • Operational visibility

The product range

What each product does for your teams

Voice AI and Conversations on one account, billed from a single prepaid balance.

Understand every caller, and answer in their language.

TextEnglish

Hello! How can I help you today?

Generated voice0:03

Ready to play on the call

Sample output. Try it live with your own voice.

Greet callers in a natural voice, in their language.

Your next growth channel is already ringing.

Your customers are already calling. Pindo answers.