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Rwanda’s first Kinyarwanda voice AI banking agent is live with I&M Bank

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Pindo

One call for bills, utilities, insurance & more.

Access everyday services in your preferred language, without a smartphone, an app, or internet connection.

Call 5252

  • Muraho!

    Kinyarwanda

  • Habari yako!

    Kiswahili

  • Oli otya?

    Luganda

  • Bonjour !

    Français

Pindo Agent

On call · answers in English

0:46

  9. Payment 10,000 RWF pending0:34
  10. Payment 10,000 RWF successful0:35

Partners we work with

I&M Bank
One Acre Fund
Rwanda Energy Group
WASAC
Guaranty Trust Bank (Rwanda)

How it works

One call. Three steps.

Everything is handled over the phone, with no forms, queues or apps.

  1. 01 · Call

    Dial 5252

    Call from any phone, across all networks.

  2. 02 · Speak

    Just talk

    Speak in your own words, in English, Kinyarwanda, or French.

  3. 03 · Done

    Get served

    Complete your service request and receive confirmation by SMS.

Everyday services

Get a lot more done with a simple call

No trips, no queues, no apps. Follow one caller through a normal day on 5252.

07:12Electricity

She says

“Buy me RWF 10,000 of electricity.”

TOKEN BY SMS
12:40Airtime

She says

“Top up RWF 2,000 of airtime.”

ADDED INSTANTLY
17:25School fees

She says

“Pay my school fees.”

PAID · RECEIPT BY SMS
NOWYour turn

Anything you need, say it in your language.

Buy electricity, airtime, and more by calling 5252.

Dial 5252
Mfasha kugura amashanyarazi.KinyarwandaNinunulie bundle ya intaneti.KiswahiliNjagala okusasula amazzi.LugandaJe veux renouveler mon assurance.FrançaisCheck my bank balance.EnglishNshaka inguzanyo ya 200,000.KinyarwandaNataka kulipa karo ya shule.KiswahiliReport my lost card.English

In production

Already answering real calls

Calls completed every day for electricity, airtime, water payments and banking services.

Bought on 5252 today

Electricity, airtime, and water payments

Make everyday purchases straight from a phone call and receive your receipt by SMS.

  • SMS · 5252now

    Electricity token · RWF 10,000

    4321 8836 3312 · CashPower

  • SMS · 525211:16

    Airtime top-up · RWF 2,000

    078 ••• 123 · added instantly

  • SMS · 525208:47

    Water bill paid · RWF 6,400

    WASAC · receipt W-2214

I&M Bank Rwanda × Pindo

Rwanda’s first Kinyarwanda voice AI banking agent.

Customers joined the Tsinda na Banki Muhorana campaign with nothing but a phone call.

  • 1stKinyarwanda voice AI banking agentLIVE WITH I&M BANK RWANDA
  • 2Languages understood on one lineRW · EN
  • 1Phone call is all it takesNO APP · NO INTERNET · ANY PHONE

The next billion people will not necessarily transact through apps. Many will bank through conversations.

Just call 5252

Free on supported networks on any phone in Kinyarwanda, English, and French.