Ask AI Expansion, Workflow Versioning & SMS Launch
FeatureImprovementPerformance
May was one of our biggest release months yet. We expanded Ask AI across the platform, introduced workflow versioning and block testing, launched self-service SMS capabilities, and shipped dozens of improvements across analytics, voice infrastructure, and agent design. Together, these updates give teams more powerful ways to build, manage, and optimize AI agents at scale.
✨ Voice & Agent Customization
Voice Filter — Quickly filter the voice library to show only voices you own, with per-row badges indicating ownership.
Phonetic Dictionary Enhancements — New phoneme auto-suggest powered by espeak-ng with American, British, and Scottish pronunciation variants. Preview pronunciations instantly with the inline Play button before saving.
Test Agent Voice Panel — Preview any voice saying your agent's greeting with your phonetic dictionary and background noise settings applied, all without leaving the voice picker.
AI Coustics Background Noise Filter — New default background noise filter using AI Coustics for cleaner audio quality.
✨ Workflow Editor Updates
Block Testing Foundation — Test workflow blocks directly from the editor with typed test values, diagnostics, and output variable previews. Supports API Request, Code, Send Email, Gmail, Microsoft Outlook, Slack, Google Sheets, Google Calendar, and Google Drive blocks.
Version History & Changelog — View full workflow changelogs with AI-generated release notes describing what changed between versions. Inline editing of version names and descriptions, plus proactive notifications when new versions are published.
Save as Version — Explicitly save workflow versions with the new "Save as Version" button for better version control.
Fuzzy Search Everywhere — Typo-tolerant search across agent switcher, command palette (⌘K), workflow sidebar, campaign tables, org switcher, Slack channels, and country selectors.
Pre-Call Actions for Outbound — Pre-call actions now supported in outbound flows.
✨ Ask AI Enhancements
Platform-Wide Ask AI — Ask AI now works across 9 surfaces including Call History, Call Paths, Performance, Knowledge Base, and Guidelines - not just workflows.
Persistent Chat Sessions — Chat sessions are now saved and can be restored, so you can pick up conversations where you left off.
Call Analysis with Citations — Analyze up to 500 calls at once with clickable citation badges linking back to source calls.
Guidelines Editing — Read and edit agent guideline sections directly through Ask AI with markdown support.
Performance Chart Creation — Create custom performance charts through Ask AI and pin them to your Performance dashboard.
Knowledge Base Management — Ask AI can now read Knowledge Base content and assist with documentation management.
Web Search & Fetch — Ask AI can search the web and read full web pages to verify API documentation when building integrations.
✨ Performance & Analytics
Phone Number Filters — Filter Performance data by customer phone number and Phonely phone number with searchable, paginated options.
Generated Call Topics — Performance topic filters now include AI-generated call topics alongside your configured agent topics.
Pinnable AI Charts — Pin, reorder, and resize AI-generated charts on your Performance dashboard.
View Duplication — Duplicate Performance views from the tab context menu to create variations without affecting the original.
Overflow Tab Handling — Performance and Data Tables tabs that don't fit now appear in a compact dropdown instead of requiring horizontal scrolling.
Improved Call Topic Accuracy — Call topics are now evaluated independently for better accuracy and consistency.
✨ Data Tables
Formula Functions — New func trigger for filtered aggregation functions (avg, sum, min, max, median, p75, p90, p95, p99) with a guided three-step picker.
Scheduled Slack Reports — Set up monitors for scheduled Slack reports with hourly, daily, and weekly cadence options.
✨ Call History & Analysis
Analyze with AI Selection — Select multiple calls and click "Analyze with AI" to get insights across your selection, now
Call Transcript in Ask AI — View full call transcripts directly within Ask AI conversations.
Export with Transcripts — CSV exports now include call transcripts.
View Block Links — Jump directly from a call's block timeline to the related workflow block in the editor.
✨ Call Paths Redesign
Exit Path Visualization — See how calls end with improved exit path visualization on the Call Paths canvas.
Canvas Tour — New guided tour to help you understand the Call Paths interface.
✨ Team & Permissions
Call History Only Role — New role for team members who only need access to call history, with other app areas restricted.
Viewer Read-Only Access — Viewer accounts now have proper read-only access to agent settings, workflows, knowledge base, and guidelines.
✨ Messaging & SMS
SMS Settings Tab — New Messaging settings with SMS, Chat, and Email sub-tabs.
A2P 10DLC Registration — Self-service registration wizard for A2P 10DLC compliance with brand, campaign, and number attachment steps.
SMS Compliance Column — Phone numbers table now shows SMS compliance status with Phonely/External badges.
Channel Guidelines — Separate guideline sections for SMS, Chat, and Email to customize agent tone per channel.
Per-Org SMS Duration — Configure SMS session duration (30 min – 7 days) per organization.
Continue Call via SMS — Callers can continue a phone conversation over SMS after the call ends when enabled.
Pre-Call SMS for Outbound — Send an SMS before placing outbound calls with configurable delay.
✨ Agent Design & Navigation
Redesigned Agent Design Page — Knowledge Base and Settings are now entry tiles alongside Voice and Guidelines, with breadcrumb navigation when drilling into sub-pages.
Inline PDF Preview — View uploaded PDF files directly in the Knowledge Base detail panel.
Redesigned Sidebar — Polished agent switcher, profile menu, usage bar, and search button with tightened spacing.
✨ Variable Collection
Smarter Variable Extraction — Improved handling of spelled-out names using phonetic alphabet (e.g., "G as in George"), email addresses with dots, and phone numbers when callers say "use this number."
Caller Phone Auto-Fill — When collecting phone numbers, the agent can automatically use the caller's number when they say "use this number" or similar.
🔗 API Updates
Post-Call Outcomes Registry — Custom call outcomes are now tracked per-agent with counts and timestamps, visible in agent settings under Call Tagging.
API Request URL Display — API blocks now show the full request URL including query parameters in call action data.
🔌 Voice Infrastructure
Warm Transfer Join Tone — Beep setting is now properly respected when participants join warm transfers.
Improved Voicemail Detection — Voicemail detection now waits for the timeout to elapse and at least one completed response before disabling.
